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Call Center Consulting Team

A team of healthcare call center veterans with practical expertise. We
apply knowledge, experience and industry best practices to design and
implement solutions.

Our clients consider us industry experts able to assist with:

  • Clinical and Non-Clinical Program Design

  • Appropriate use of unlicensed staff in a health call center

  • Full implementation services

  • Project Management

  • Vender evaluations - RFPs

  • Customer service assessments
Call Center Woman
"I am very impressed - your report is precisely what I wanted and expected to see. It's so rare to see that these days. I'm impressed particularly with the focus on practicality, scope, and realism. Your subsequent involvement in clinical and operational enhancements has been invaluable."

Michael Yuhas
Chief Executive Officer
Integra Health Management