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Strategic Positioning
Quality Initiatives
New Business Development
Operational Improvement
Telecom Selection / Optimization
Clinical Education and Training
Sales and Marketing Services
Consulting Services

3CT provides a full range of consulting services to meet your call center’s needs, from strategic to operational; from technology to recruitment and retention of the best staff.

Industry Expertise to assist with:

  • Clinical program design
  • Full implementation services
  • Project management
  • Telehealth best practices
  • Vendor evaluations-RFPs
  • Customer service assessment (mystery shopping)
  • Remote Workforce Management
  • Call center audits
  • Education/Training
  • Telecommunications
  • Operational efficiency
  • Sales and marketing
  • Leadership training
  • Operations Optimization and/or Consolidation
  • URAC consult
  • NCQA consult
  • NCQA preparation
  • URAC preparation
  • URAC consultant

“Sherry provided us with a well-designed road map to follow, which soon became our operating plan for going forward. I can't say enough positive with respect to her knowledge, skills, ability, quality of response, and timeliness in assessing our medical call center's performance and providing options for improvement. We consider her to be a true industry expert and still reference the consulting summary she provided for us a few years back.  We acted on a lot of the advice she gave and have really been able to put together a great leadership team here….positioned well for substantial growth as a result. I consider her one of the best consultants in our industry!”
Cindy Reed
Executive Director of the Medical Call Center
Team Health
Knoxville, TN