3CT provides a full range of consulting services to meet your call center’s needs, from strategic to operational; from technology to recruitment and retention of the best staff.
Industry Expertise to assist with:
Clinical program design
Full implementation services
Project management
Telehealth best practices
Vendor evaluations-RFPs
Customer service assessment (mystery shopping)
Remote Workforce Management
Call center audits
Education/Training
Telecommunications
Operational efficiency
Sales and marketing
Leadership training
Operations Optimization and/or Consolidation
URAC consult
NCQA consult
NCQA preparation
URAC preparation
URAC consultant
“Sherry provided us with a well-designed road map to follow, which soon became our operating plan for going forward. I can't say enough positive with respect to her knowledge, skills, ability, quality of response, and timeliness in assessing our medical call center's performance and providing options for improvement. We consider her to be a true industry expert and still reference the consulting summary she provided for us a few years back. We acted on a lot of the advice she gave and have really been able to put together a great leadership team here….positioned well for substantial growth as a result. I consider her one of the best consultants in our industry!”
Cindy Reed
Executive Director of the Medical Call Center
Team Health
Knoxville, TN www.teamhealth.com
