Call Center Consulting Team Logo Call Center Consulting Network Title Bar Image
  Navigation Bullet Navigation Bullet Navigation White Bullet Navigation White Bullet Navigation White Bullet
Strategic Positioning
Quality Initiatives
New Business Development
Operational Improvement
Telecom Selection / Optimization
Clinical Education and Training
Sales and Marketing Services
Sales and Marketing Services

The chicken or the egg? Do you train a healthcare person to sell, or train a salesperson the intricacies of healthcare decision making? 3CT believes in option #1 and teaches consultative sales skills to call center managers and key staff.

For call centers new to sales, we also recommend an evaluation and potential re-engineering of services to be value-added and offer competitive pricing strategies.

You might be Asking:

  • How do we sell our services to become revenue producing?
  • What customers do we target?
  • How do we sell against XX competitor?
  • In what ways can we differentiate our services?



“3CT (3CN) provided us the ideas, references and confidence to expand our nurse triage call center into a truly multifunctional customer relationship management program.  Prior to working with 3CT our call center ran at a deficit, now we are a break even cost center without even considering the downstream revenue we create.”
Andrew Hertz, MD
Medical Director, Rainbow Call Center
University Hospitals Rainbow Babies and Children’s Hospital
Cleveland, OH