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Strategic Positioning
Quality Initiatives
New Business Development
Operational Improvement
Telecom Selection / Optimization
Clinical Education and Training
Sales and Marketing Services
Clinical Education and Training

The days of simply teaching call process are long gone. Telehealth has become a profession, with its own standards, competencies and governance models. 3CT will bring the expertise and systematic approach gained from working in large, multi-site telehealth operations.

You might be Asking about:

  • Competency-based programs
  • Orientation design and performance evaluation
  • Remote Workforce Management
  • Computer Based Training (CBT)
  • Shared Governance / Clinical Ladders
  • Preparing for certification
  • Application of national standards in practice


“Sherry Smith was invited to evaluate our Call Center and it was a worthwhile experience. She validated the strengths of our Call Center to give us the credibility that we already had a solid foundation. In her report analysis, she identified areas of opportunities to strengthen our Call Center. We are currently utilizing her recommendations to make improvements in our program. In summary, we found Sherry's expertise, professionalism and analytical skills to be an invaluable tool.”
Betty Hong-Hollar. RN-BC, BSN
Clinical Supervisor
Call St. Luke's
Boise, Idaho