Call center managers are frequently asked to add new services. An exciting request, if there were ‘free time’ to do proper research, planning and staff training. 3CT can offer the dedicated staff to complete the investigation, design, process development and evaluation criteria for a successful and timely implementation. We can supply the “leg-up” in starting a new venture.

You might be Asking:

• They want us to do _X_: where do I start?
• What are the critical success factors for this service?
• How do we structure disease management to be cost effective?