Call Center Consulting Team Logo Call Center Consulting Network Title Bar Image
  Navigation Bullet Navigation Bullet Navigation White Bullet Navigation White Bullet Navigation White Bullet
Why use us?
What we do.
How to get started.
Who’s on the Team?
Ellis M. Smith

Ellis brings almost 40 years of telephony management experience to the 3CT team.  He was one of the original founders of Telecom Management Group  and has been involved in telephony since 1973. He has received specialized training in advanced telecommunications, data communications, Internet Protocol Telephony (IPT), LAN/WAN design and analysis and Unified Communications (UC). Ellis has presented a specialized short course that he developed in Call Center Staffing more than 100 times.

Mr. Smith's particular expertise is in the areas of:

  • PBX Design and Implementation
  • Contact Center Application and Networks
  • Call Center Staffing and Optimization
  • Multi-location Long Distance Networks
  • Structured Cabling Systems
  • Data Communications Networks
  • Internet Access, VPN and IPT Design
  • Unified Communications
  • Telecommunications Project Management

One of Ellis' most recent projects involved a large organization with offices in seven states.  Long distance, data networks and local service optimization resulted in first-year savings of more than $200,000.00, and the savings continue.

By converting another organization's data network to a modern MPLS high speed IP network, using the competitive process, Ellis produced greatly improved service and saved the client over $100,000.00 per year.

Ellis is presently project managing the purchase and implementation of Work Management Software for a 100 seat call center.


Sue Altman Picture