3CT focuses on the needs of our call/contact center clients in their specific environment.

Whether its implementation, staffing, operations, quality, technology or management… we analyze and develop solutions to those unique challenges and opportunities.

Our clients consider us industry experts able to assist with:

• Clinical and Non-Clinical Program design.
• Appropriate use of unlicensed staff in a health call center.
• Full implementation services.
• Project Management.
• Vender evaluations - RFPs.
• Customer service assessments.
• URAC and NCQA preparation.