Julie Bruns has been in the healthcare call center industry for more than eighteen years, all at BJC HealthCare in St. Louis, MO.  At BJC, Bruns manages a call center with a volume of nearly 500,000 calls per year and a staff of 75 FTE with services that include physician referral, telephone triage, answering service, patient transfer and outbound services.  She also oversees the Market Research functions for BJC.

Julie's consulting focus is on call center operations, process improvement, and new product design and implementation.  She is a Six Sigma Yellow Belt and has been trained in Kepner-Tregoe rational decision analysis.

Bruns has a bachelor's degree from Benedictine College, Atchison, KS, and a master's degree from Pittsburg State University, Pittsburg, KS.   She is a member of the Society for Healthcare Strategy and Market Development (SHSMD).  She is a frequent speaker at industry conferences and often provides commentary on healthcare call centers for national publications.  Before joining BJC, she worked in sports medicine and hospital-based wellness programs. 


While maintaining her full time position at BJC HealthCare, Bruns is available for consulting engagements through 3CT.